Patient portal
The SJD Barcelona Children’s Hospital (hereinafter HSJD) recognises the importance of the applicable legislation and regulations pertaining to privacy and data protection. In this sense, the protection of the safety, integrity and confidentiality of our clients' and users' information is very important to us and we therefore strive to act responsibly in this regard. This page describes our website's www.sjdhospitalbarcelona.org (hereinafter, the website) cookies policy.
The provisions of both the Legal Notice and the Privacy policy will apply for the purpose of this Cookies Policy.
Acceptance of the Cookies Policy
As specified in the first layer ("banner on cookies”), the User has accepted or is able to accept this Cookies Policy.
The use of technical means to prevent cookies from being downloaded to the user's browser does not invalidate the consent given for legal purposes, although the technical result may be that some or none of the cookies will not be downloaded, the effects of which are described later in this Cookies Policy.
Cookies
HSJD uses cookies to make the browsing of its website more functional and useful for its users. In this sense, and to give the User all the information necessary for correct browsing, we provide the following explanatory text on what cookies are and how the User can disable them.
Definition of cookie
All websites (regardless of the service they provide) currently use cookies, i.e. they save minimal information about the User’s activity on the website. A cookie can therefore be defined as a small text file or generalised device downloaded onto the User’s device or machine when they are browsing websites with the aim of storing data that may be updated and retrieved by the organisation responsible for their installation.
Purposes, management of cookies and type of cookies
Technical cookies
These cookies allow the User to browse a web page, platform or application and to use the different options or services provided, such as monitoring traffic and data reporting, identification of session, access to restricted sections, using safety features during browsing, storing content for the streaming of videos or sound or sharing content via the social media.
Customisation cookies
These cookies allow the User to access the service with certain predefined general characteristics based on a set of criteria in the User’s device or machine, such as language, the type of browser through which the service is accessed, the regional settings from where the service is accessed, etc.
Advertising cookies
These cookies allow for the most efficient management possible of any advertising spaces that the publisher has included on a website, application or platform from which the service is provided, based on criteria such as published content or the frequency with which adverts are displayed.
Behavioural advertising cookies
These cookies allow for the most efficient management of advertising spaces included by the publisher on a website, application or platform from which the service requested is provided. These cookies store information about the users' behaviour obtained from the continuous observation of their browsing habits, enabling the development of a specific profile for showing advertising based on these habits.
Analytical cookies
These cookies allow the person responsible for them to monitor and analyse the behaviour of users on the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and to generate browsing profiles of the users of these sites, applications and platforms in order to make improvements based on the analysis of the usage data of the users of the service.
To manage these types of cookies, we use two services:
Microsoft Clarity
A behavioural analytics tool provided by Microsoft Corporation. Clarity helps us understand how you interact with our website through performance metrics, heatmaps and session recordings. This information enables us to identify usability issues, improve the design and optimise the user experience.
Data is collected in a pseudonymised form. Microsoft may collect or receive personal data from your interaction with the website to provide analytics and interest-based advertising, in accordance with its Privacy Statement.
Google Analytics 4 (GA4)
A web analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). This tool enables us to measure how users interact with the website’s content in order to improve the information and functionality we offer.
Google Analytics uses cookies to collect browsing information (such as the IP address, which is automatically anonymised, approximate location and time spent on the site).
International data transfers
Users are informed that the use of certain third-party cookies (such as Google Analytics or Microsoft Clarity) involves the transfer of browsing and behavioural data to servers located in the United States of America.
These transfers are carried out in accordance with the EU-US Data Privacy Framework, based on the European Commission’s adequacy decision. This ensures that the provider companies (Google LLC and Microsoft Corporation) apply security and data protection measures equivalent to those required by the General Data Protection Regulation (GDPR) in Europe.
You can find further information on these providers’ privacy policies via the following links:
Deactivating and uninstalling cookies
Most computers automatically accept the use of cookies. However, the user can decide whether or not to keep cookies enabled on their computer.
Disabling cookies may make the website operate sub-optimally, disabling some characteristics or services provided (eg making it impossible to register, among others). Nevertheless, and even after all cookies have been disabled, the web browser will continue to collect certain essential information for the basic functioning of the website.
Users can disable cookies from the preferences section on their Internet browser. Here are some links provided by the most popular browsers, with instructions for managing cookies on different devices and versions, if required.