Find all the essential information on hospital admission: requirements, rules and services at your fingertips.
Professionals and volunteers will guide you throughout your admission and will work to ensure you feel welcome and well cared for. Aware that being away from home and having a health problem is difficult for all families, the healthcare team focusses on obtaining a diagnosis, providing the appropriate treatment, taking care of the patient and their family and doing whatever it takes to help them return home as soon as possible and in the best conditions.
This page offers information on basic aspects that can be useful for your stay in the hospital.
Aspects to bear in mind for hospital admission
If the admission is scheduled, you will be recommended to bring the following for your child or teenager:
- Pyjamas or nightie.
- Slippers or comfortable shoes.
- Nappies (if used).
- Personal hygiene items (soap, toothbrush and toothpaste, comb, etc.).
- Stories, books, dolls and other toys and items that will improve the patient's stay or help them to sleep.
If the admission is urgent, the Hospital will provide the pyjamas and you can then bring any other items that the patient needs.
You will be cared for by a medical and psychosocial team that works together for the diagnosis, treatment, care and follow-up of the patient, made up of the following professionals:
- A nursing team and other professionals necessary for your child to receive the prescribed care and treatments.
- Non-clinical professionals and volunteers who help and support the family.
- Professionals and volunteers from patient associations who collaborate with the Hospital.
- University students and trainee specialists from our and other hospitals, as we are a teaching hospital. Their work is always supervised.
All of them carry an identification card provided by the Hospital.
The patient and their family are the focal point. To provide you with the best care, make decisions together and ensure you feel accompanied, do not hesitate to tell us everything we can help you with.
You will always be with your child, accompanying them and participating in their care. In some special situations, the professionals may decide that it is best for you to quickly leave the room.
- The wards are organised by specialities. Patients are admitted to one ward or another depending on the team of specialists who care for them. This makes it easier, faster and safer to manage everything they need, although the professionals and specialists go wherever they are needed.
- The Hospital has double and individual rooms. The individual rooms are ideally reserved for those patients who need them due to the characteristics of their illness or treatment.
- For clinical reasons related to your child or another patient, it may be necessary to change rooms at some point during their stay. Individual rooms are not always available for each case.
- You will be informed about how to use the different devices that you will find in the room such as lights, bells, controls, etc., and you can put the patient's name next to the door.
- The room should be a healthy space for the patient, and we need you to help keep it clean, tidy and free of obstacles.
- Windows cannot be opened for security reasons.
- The rooms do not have sheets or pillow (bed set) for the companion's bed. You can bring them from home or buy a ticket at the vending machine on ward A2, and they will be brought to you when they have been delivered to the ward. If you have any queries, you can ask the staff on the ward.
- Controls for the bed and to call the staff.
- Telephone to call internal Hospital numbers or receive external calls. Calls abroad are not allowed.
- Free Wi-Fi network. You can register and access the network that you will find with the name "SJD_Convidats"
- Armchair or sofa for the companion, depending on the type of room.
- Safe. We recommend that you do not bring valuables. The door to the room cannot be locked, so if you go out, we recommend that you do not leave any valuables inside. The Hospital shall not be held responsible in the event of theft or loss.
- Free TV with remote control. We advise you only to watch it for a few hours a day and to keep the volume low so that it does not disturb other patients. We recommend choosing programmes that are age-appropriate for your child. Do not change the programmed channels. The Hospital is not responsible for the choice of channel. You can check the channels available on the Joanet Channel - SJD TV.
Parents can stay with their child during the day and can receive visitors at any time, but in the evening, from 8.30 p.m. onwards, visitors must leave and only one adult can stay with the child. At this time, everyone must put their mobiles on silent, go back to their room and clear the corridors to ensure patients get the rest they need, as recommended by the Hospital in the "Sueñón Programme®". You can ask for information from the ward staff.
Please bear in mind that patients need to rest and visits are not always advisable. That is why we need your help to ensure that the patients on the ward can rest, sleep, etc. You will certainly help them to get better.
Both the family and the professionals join forces with the aim of ensuring maximum patient safety. We count on and kindly request the help of relatives and companions. Some ways in which you can help include:
- Patient allergies: Don’t forget to inform the staff about these.
- Food: The patient receives a prescribed diet. Ask the Nursing department if you want to give them any other type of food.
- ID wristband: The patient must always wear this. If you see that it has fallen off and the patient is not wearing it, please notify the nurse or other professional so that it can be replaced.
- Falls: Please use the available prevention mechanisms (bed rails).
- Information about the patient: Although we have all the relevant data in the medical record, do not be surprised if each professional asks the same questions – this is for safety reasons. We also verify the patient's name before any procedure or intervention.
- Risk prevention: The moment when the nurse prepares the medication requires maximum concentration. You should not approach professionals while they are preparing medication, as an interruption could cause an error.
- Infection transmission prevention: Washing your hands is the easiest and most effective way to prevent the spread of infectious-contagious diseases to other patients or members of staff. It is advisable to wash your hands with soap and water when entering and leaving the room, after going to the bathroom, before helping the child eat, after changing a nappy and whenever you see that you have dirty hands. You can also use the antiseptic solution available on the wards and in the rooms.
- Never leave an underage child alone in the room. If you need to leave, notify a member of staff so they can find a solution.
- Be jointly responsible for the healthcare process and give your consent to decisions in the event of differing opinions.
- Respect families, patients and staff. Do not take photographs, videos or recordings showing other patients, families or staff members without asking for their permission beforehand, or share any such material on social media. Keep the volume of your television and mobile phone at a level that does not disturb other families on the ward.
- Respect the visiting hours and follow the instructions given by staff.
Entertainment, being able to study and playing are all rights of hospitalised children, recognised in European Parliament Resolution A2-25/86 of 13 May 1986. For this purpose, we provide children and teenagers with the following services:
- The "La Magnolia" Hospital School: This is the Hospital's "school", located on ward B5. It is open in the mornings during the school year and is aimed especially at children of compulsory school age who are expected to be admitted for an extended period of time. The teachers who work there are employed by the Ministry of Education. They also help secondary school students.
- Mobile library: Three days a week, volunteers will come up to the ward to offer books and stories to keep you entertained while in hospital. It is a loan service.
- In-room computer and game loaning service: Ask the Volunteer service how to request the devices.
- Help your child to cope with or understand their illness, the techniques or procedures that will be performed, and to overcome their fears. The team of Child Life specialists (nurses specialised in psychological care for children) can help you to do this using play and other elements. The team is based in the Espai Famílies on ward C2.
- Games rooms: Hospitalised children can play with other children while their parents go for a walk, talk to the family or rest. They are available on the various inpatient wards as long as there is a volunteer to staff them. The opening times are listed in the corridors on each ward.
- Recreational activities: The volunteer service organises magic, cooking and crafts workshops, competitions, celebrations and concerts, and the people who run the activities are also volunteers. They are preferably held in the games room, in the lobby of ward B2, outside or in the room, if possible. Volunteers stop by the rooms to advertise them and you can also find information on the ward bulletin board. Activities designed for families and companions are also sometimes organised.